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Order with ROES Photo

SoftWorks Systems’ Remote Order Entry System (ROES) is now considered a standard tool for full service professional photo labs to receive digital files. It’s a state of the art interface that is easy to use, making this popular front end software an efficient ordering process.

To submit orders through the Digital Link, you are required to enter your customer number and password. If you do not have an account with us, sign-up now to apply for one. You will be contacted shortly with confirmation of your account and with your new customer number.

Note: When installed on your computer, a ROES icon will appear on your desktop. The Digital Link will open automatically the first time, but from then on you should use this icon to open the software.

ROES Photo

  • Lustre, Matte & Pearl Prints
  • Package Prints
  • Small Order Shipping
  • Proofs
  • Albums & Books
  • Metal Prints
  • Thin Wraps
  • Fine Art Canvas

Mac Troubleshooting

ROES installation will vary based on your Apple OS X operating system version.

OS X versions 10.10 Yosemite, 10.9 Mavericks and 10.8 Mountain Lion systems can use our native disk image (.dmg) install.

  1. Click here to download the file, launch.dmg, into your Downloads in the dock.
  2. Click on it to view the disk image contents in a new window, then Double click on the .app file shown to begin the install.
  3. An install guide can be found here.

All OS X 10.7 and 10.6 systems click here to install.

  • For OS X 10.7, if you do not presently have Java installed, please download it from the Java Download Page.
    OS X 10.6 has Java 6 pre-installed from Apple, but has not been supported by Apple since 2/26/14. Intel based Mac systems should update to at least 10.7 if possible (how to upgrade).

If ROES fails to start installing (a Java splash screen should appear, then a download progress bar), right-click/hold the Control key down and click here, choosing Download Linked File As… from the list that appears. In the dialog that opens at the top, select either Documents (should appear as the default) or Downloads if desired and save the launch.jnlp file there. Using Finder, open Documents (or Downloads) and right-click/Control-click on the launch.jnlp, then choose Open. In newer editions of OS X, especially 10.8 and 10.9, a new window will open to approve executing the file (doing so will start the ROES download and install). A video of this new startup procedure can be found here. Once this initial download and install occurs, you should receive a desktop icon to access ROES in the future.

NOTE: You will receive a security message pop-up to trust the application to begin. Please click OK/Allow on these to allow the needed permissions for the program.

Win Troubleshooting

ROES now offers a native Windows installer package for Windows 8, 7, Vista and XP (see note below for XP).

Please download the installer here.

  • The launch.msi installer file will download and the browser should prompt you to run it, please do so. After it begins, as with any Windows installer, the User Account Control facility will darken the screen and bring up a prompt to allow it to proceed (this may take several seconds depending on your system).
  • Depending on open Windows such as browsers, some of the download progress bars may appear behind these open applications.
  • During the install a desktop icon will be created for starting ROES in the future.

A guide to the install can be found here.

If this fails for any reason you may use the normal Java application by clicking here. If you do not presently have Java installed, please download and install it from the Java Download Page.

NOTE: Windows XP stopped receiving support and updates from Microsoft April 8, 2014 and is not considered secure any longer.

For all press-printed products, please download ROES Press.

View ROES tutorial videos
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