Payment Terms & Conditions
This account applies to all new customers, as well as those customers who do not qualify for a weekly credit card account. All COD account orders will be charged to the credit card on file when the order is invoiced. This applies to both pick up and shipped orders.
Weekly Credit Card Account
This account is reserved for high volume customers only. A statement is printed every Friday for all completed orders and charged to the credit card on file. Declined cards may cause the suspension of weekly charge privileges.
You may update your account information, shipping address and credit card information any time by logging into the customer control panel.
*Orders for prints without additional services and received before 1pm Central Time will be ready for shipping or pick up by 4pm the following business day. Orders received after noon move to the following business day’s productions schedule
Minimum Order Charge
We charge a minimum of $5.00 for all pick up orders, and $12.00 per order when your order is being shipped. Any order that is received outside of the Digital Link software will be subject to additional processing charges including shipping and longer turnaround times
This total appears in Digital Link on the “Review Order” screen prior to submission. Once an order goes over the minimum, the price will change accordingly.
Our default shipping method is UPS 2-Day, and all orders can be tracked by logging onto your account on the website. Orders sent via free UPS 2-Day are shipped directly to the address on file. Two separate orders cannot be combined to prevent a minimum order charge.
$5.00 Priority Service
For orders that need to be completed and shipped same day we offer our priority service. Your order will move from the back of the line to the front in one quick swoop. To qualify for Priority Service your order must be received by 1:00pm Central Time and be printed on Lustre paper. No color correction, mounting, coating, texturizing or any other special service may be ordered. This additional service costs $5.00 per order and cannot be combined with any other order and does not apply to promotions or specials. Please remember, there is no guarantee with this service, if we do not finish your order by the end of the day, your priority fee will be refunded and the order will be pushed back into the next day’s production schedule. Priority Service needs to be selected before the order arrives, we do not allow upgardes to an order already in progress. This service is also available on drop shipped orders.
100% Guaranteed Rush
For orders that you need now, we offer a Guaranteed Rush service. This service is billed at 100% additional of the total price (double) of the order, plus next day air (at actual cost) if the order is shipped. Guaranteed Rush orders must be received by 2:00pm Central Time with “Guaranteed Rush Service” selected when submitted. These orders will receive top priority in our production schedule. They move to the top of the line, above Priority Service orders, and we do everything possible to get your order out that same day. These orders cannot be combined with any other order. Guaranteed Rush is not available for promotions, specials, Gemstone ALbums or canvas gallery wraps.
Please ensure the order is correct before submission. All rush orders are final and cannot be changed or canceled once received with Priority or Guaranteed Rush applied.
All other rush order requests will be quoted on an as needed basis.
With our automated system, orders are processed upon receipt. Please review your order thoroughly in the review order mode of the ordering software before you begin the upload process. If you realize an error has occurred during the upload process, please stop the upload and correct your order. If an error occurs after your upload has completed, please call the lab immediately so that we can attempt to cancel the order before any print cost has accrued.
If you find that an order was processed incorrectly, contact us immediately so we may begin the remake procedure. Please have the original order number (e.g. DL-123456) ready when you call. Do not submit a new order. We will only reprint from the file(s) submitted with the original order, using the same specifications (including shipping method). If you wish to modify the order, you must submit it as a new job and pay full price.
Upon receiving the finished order, you have ten days to make a claim. After ten days, the order will not be redone and must be resubmitted as a new job.
Upon receipt of an order, please thoroughly inspect the package. If there appears to be any critical damage, immediately examine the contents and contact us to being the replacement process. Do not throw the print(s) or packaging away. In some circumstance we may ask that the damaged package be returned.
Although it is uncommon, in certain situations we may ask you to return the product for further examination. The damaged order will be put back into production and given top priority in the production schedule, the shipped back using the order’s original shipping method.
Do not submit a new order, as with all remakes, we will only print from the file(s) submitted with the original specifications.
You have 3 days after receipt of the package to make a claim of shipping damage, after 3 days we will not accept any claim for any reason and only then will a new order need to be submitted.
Hours of Operation
Normal operating hours are 8:00AM to 5:00PM, Monday through Friday.
Call 314.781.0480 or 800.225.4294 anytime during normal business hours for additional assistance.
If you need assistance after hours, please log into our Customer Control Panel to check your account. There you’ll find all the important information regarding order history, thumbnail images with print sizes and quantities, package tracking for UPS and USPS, current order and account status.
Limit of Liability
Submitting any digital media to our company for printing constitutes an agreement by you that any damage or other fault of our company, subsidiary or agents will only entitle you to replacement with a like amount of blank digital media. Except for such replacement.